Refund policy

Return & Refund Policy

Last updated: 01/08/2026

At OLD FREEDOM, every product is made to order through print-on-demand production. Because each item is printed specifically for you after you place your order, our return process works a little differently than a typical retail store. Please read below for full details.

Defective or Damaged Items

If your item arrives defective, damaged, or misprinted, we will replace it or issue a full refund at no cost to you.

  • Contact us within 14 days of delivery at support@oldfreedom.store
  • Include your order number and clear photos of the defect or damage
  • Once approved, we will send a replacement or process your refund within 5-7 business days

Wrong Item Received

If you received an item different from what you ordered, contact us within 14 days of delivery with your order number and a photo of the item received. We will correct the error by shipping the right item or issuing a full refund.

Size Exchanges

Since each item is printed on demand and not held in pre-made inventory, exchanges for a different size require placing a new order for the correct size. If the sizing issue is due to a printing or fulfillment error on our part, we will cover the cost of the replacement. Please review our size guide carefully before ordering to help avoid this.

Change of Mind Returns

Because our products are made specifically for each order, we are unable to accept returns or offer refunds for change of mind, incorrect size selection by the customer, or general dissatisfaction unrelated to a product defect.

Non-Returnable Conditions

We cannot accept returns for items that have been worn, washed, or altered, unless the item was defective upon arrival.

How to Request a Return

Email support@oldfreedom.store with your order number, a description of the issue, and photos where applicable. Our team typically responds within 24-48 hours.

Refund Processing

Approved refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.